Troubleshooting

Troubleshooting:

What to check if:

User does not see files in Windows Explorer

License

Does the user have an appropriate Professional/Enterprise license?

Invitation

Was the user invited to participate in the project by the administrator? Has he/she received the invitation and replied in the affirmative?

Connection

Does the user on the HiveDrive screen in the right-hand column in the user section under "Currently connected to me" see at least one of the other participants or a HiveDrive HUB if configured?